Our health care system’s slow-but-sure conversion from paper to electronic health records (EHR) continues throughout the United States. The push toward EHR is strong, both as an inevitable industry trend toward efficiency and because of the mandate of federal law. EHR is obviously an integral part of health care reform changes. See January 31, 2013 post. Unintended adverse consequences of going paperless have appeared, however, including an apparent trend by doctors and other health care providers to haphazardly copy and paste identical notes from one patient visit to another.
This phenomenon — dubbed “sloppy and paste,” “sloppy pasting,” “copy-forward” and “cloning” — is a new problem in the industry and appears to be a strong trend. Although EHRs facilitate quick moves through patient records, the tempting ease of copy/pasting lends itself to mistakes. While many such mistakes may be innocuous, as an expansive trend copy/pasting EHR seems to have some meaningful unintended consequences, ranging from serious embarrassment, the appearance of billing fraud, or patient harm.
For example, since by definition coordinated patient care (another integral part of health care reform for which there is strong impetus) involves multiple health care professionals communicating with each other via the patient’s chart, the ability of each provider to rely upon the accuracy of information conveyed in the chart is critical. Proper management of all patient care in an integrated way requires an effective, accurate and timely exchange of information. The reliance of each provider upon inaccurate or misleading information copy/pasted into chart as a short cut can lead to confusion and mistakes and actually prevent “coordinated” care. In one reported example, a physician visited a patient in a coma who had postoperative complications. After reviewing the patient’s chart, the doctor visited with the patient’s very concerned family and commented to them that the patient was only in the third day of recovery, unaware that that the patient had been in recovery for over five weeks. For more than five weeks, the note “post-op day No. 2” was copied and brought forward each day. The highly embarrassed doctor’s credibility with the family was gone.
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